Car Rental in São Tomé – Reliable Vehicles with Full Insurance
Notice – Discounts and Services
A) Prices and Services
A1) Prices: Discounts apply for rentals of 7 days or more and are automatically calculated.
A2) Insurance: Full coverage insurance is available with a 10% deductible on total repair costs, with a minimum deductible of €150.
A3) Technical Support: Assistance is available anywhere on São Tomé Island.
A4) Security Deposit: A €150 deposit is required upon vehicle delivery. It can be paid in cash or online and covers the insurance deductible in case of damage.
Options and Drivers for Your Comfort
B) Vehicle Options and Drivers
B1) Baby Seat: €4/day
B2) Local Driver: €35/day (Portuguese-speaking only)
B3) Certified G
How to Make a Reservation
C) Reservation Instructions
C1) Book your vehicle online on the selected vehicle page or contact us by WhatsApp (the fastest way to reach us).
C2) For bookings by email or WhatsApp, please provide:
- Pick-up: Place and time
- Return: Place and time
C3) For airport pick-up, please send us your flight information.
C4) Once your booking is confirmed, we will ask you to provide a valid driving license.
Car Rental General Conditions
Our Commitment
D1) We provide vehicles in good or excellent condition, equipped with A/C, full coverage insurance, and technical support.
General Rules
E1) Location: Rentals are available only on São Tomé Island.
E2) Pick-Up & Drop-Off:
- Within the capital: Free, from 7:30 to 21:30
- Airport: €15 for delivery and €5 for return
- Outside the capital or Água Grande: €20–€60, depending on the exact location
- Outside working hours (21:30–7:30): Additional €15
E3) Booking: Advance booking is recommended to guarantee vehicle availability. We will send your booking confirmation by email or WhatsApp.
E4) Pre-Payment: A 25% reservation deposit is required at the time of booking.
E5) Total Payment: The remaining balance can be paid in cash upon vehicle delivery or online at least 5 days before arrival. Please contact us by email or WhatsApp for bank transfer instructions or a credit card payment link.
E6) Security Deposit: A €150 deposit is required upon vehicle delivery. It can be paid in cash or online. The deposit covers the insurance deductible in case of damage. It is refunded when the vehicle is returned in the same condition as received, with no damage and with the fuel level matching the level at delivery.
E7) Fuel Policy: Depending on the vehicle and our partner, cars may be provided with ¼, ½, ¾ or a full tank. The vehicle must be returned with the same fuel level. We recommend taking photos of the vehicle and fuel level at pick-up to avoid misunderstandings.
E8) Availability: If the reserved vehicle becomes unavailable, a replacement vehicle or reimbursement will be offered.
E9) Insurance: Full coverage is provided with a 10% deductible on total repair costs, with a minimum deductible of €150.
E10) Vehicle Pictures: Images displayed on the website are for reference only. The actual vehicle may differ slightly in appearance or equipment.
Our Obligations
F1) We deliver vehicles on time, at the agreed location, and provide technical support during the rental.
F2) Cars are equipped with basic tools and a spare tire.
F3) In case of a vehicle problem, please contact us before attempting any repair yourself.
Client Obligations
G1) Requirements
The renter must:
- Provide a valid driving license
- Drive safely and comply with local laws
- Drive carefully, particularly on dirt roads, and take regular breaks
- Never drive under the influence of alcohol or drugs
- Never hand the vehicle keys to another person, even if they appear trustworthy
- Not leave the vehicle with a guide overnight
Tire Damage: The renter is responsible for minor tire repairs, such as fixing punctures or small holes. In the case of more significant damage, please provide photos and other relevant documentation so we can assess responsibility and any applicable charges.
G2) Technical Issues: If you experience a technical problem, please provide us with a description of the problem, your GPS location and photos so that we can assess the situation and provide assistance as quickly as possible.
G3) Local SIM Card: We strongly recommend purchasing a local SIM card (€2) and adding an internet data package. This allows you to contact us directly in case of a technical issue, particularly when driving independently and without Wi-Fi access.
Payment Terms
Booking Methods
H1a) Book through the website, email or WhatsApp.
H1b) Last-minute requests are not available online. Please contact us by WhatsApp.
H1c) Vehicle availability depends on our fleet and partner confirmations.
Payment Conditions
H2a) Website Bookings: Partial or full online payment is available. The remaining balance is due either in cash upon vehicle delivery or at least 5 days before arrival. Payments can also be made by bank transfer, Western Union, online credit card payment link or PayPal. Please note that sender fees may apply, including in the event of a refund.
H2b) Direct Bookings (WhatsApp/In Person): A minimum 25% reservation deposit is required. Other payment terms are the same as for website bookings.
Late Payments
A payment is considered late if:
- It is made more than 5 days after the price has been agreed and payment details have been provided.
- For last-minute rentals (within 3 days of the rental date), payment must be made immediately to secure vehicle availability.
Refund Policy
If a confirmed booking becomes unavailable because of delayed payment or confirmation by the client, a refund will be issued minus a €25 administrative fee.
Cancellation Policy
The 25% reservation amount is non-refundable. However, we convert it into a transferable voucher valid for 12 months. If you cannot visit São Tomé, you can transfer the voucher to a friend or another person.
If you pay more than 25%, you can receive a refund for the amount above the 25% reservation amount according to the following schedule:
- Up to 30 days before arrival: 100% refund
- 15–29 days before arrival: 70% refund
- 7–14 days before arrival: 50% refund
- Less than 48 hours before arrival: No refund
Why this policy exists
When you reserve a vehicle for your visit to São Tomé, we hold that vehicle exclusively for you and cannot offer it to other travelers. Therefore, cancellations can result in lost rental income for our local partners.
For this reason, we retain the 25% reservation amount while offering flexible refund options for any additional amount paid.
Exchange Rates
H6) All prices are displayed in euros.
1 EUR = 25 STN.
If you pay in another currency, we convert the amount using the applicable official exchange rate.
Thank You for Your Attention
Enjoy a safe and pleasant driving experience in São Tomé.
Thank you for your trust and attention.